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Refund Policy
Last updated: November 4, 2026
1. What you pay for
Needura charges two kinds of fees: a one-time fee to publish a request (and the same fee to renew an expired request), paid by clients, and a monthly provider subscription, paid by providers to browse requests and send offers. Prices are shown on the Pricing page and on the checkout page before you pay.
2. Request publishing and renewal fees
The publishing fee is refunded in full if our moderation team rejects your request, or if your request receives no offers during its live period and you ask within 7 days after it expires. Once a request has received offers, the fee is not refundable.
3. Provider subscription
A subscription covers one month and does not renew automatically. You can ask for a full refund within 7 days of payment if you have not sent any offers since paying. After that, the remaining period is not refunded, but you keep access until the end of the month you paid for.
4. Failed, duplicate or incorrect charges
If you are charged twice, charged the wrong amount, or charged for a payment that did not complete on Needura, we refund the incorrect amount in full.
5. How refunds are paid
Send us your account email and the payment reference shown at checkout. Approved refunds are returned to the original payment method within 14 business days; the exact timing depends on your bank or e-wallet.
6. Contact
Refund requests and payment questions: [email protected].